Cancellation policy

Last updated: October 2026

1. How subscriptions work

When you choose Subscribe & Save, you're billed automatically for each order at the price and frequency shown on the product page and at checkout, with free shipping, until you cancel. The pack you pick sets both the price per box and how often it ships (for example, every 30, 60, or 90 days). Your first order and every renewal bill at the same price; there is no introductory price that goes up later. Each order ships on your schedule, and we'll email you before every renewal.

If you change the product or the number of boxes on your subscription, your renewals move to the price shown on the product page for that product and pack size.

2. Your first box is covered

First box guarantee. Try it for 30 days. If the taste isn't for you, we'll swap the flavor or refund the box. Email help@doingwell.health within 30 days of delivery. See the Refund Policy for full terms.

3. Free gifts with subscription packs

  • Some subscription packs include a free gift, as shown on the product page.
  • A gift marked "1st order" ships once, with your first order on that pack. It is not repeated on renewals.
  • A gift marked "every delivery" (currently one free box of POG with the 3-box Coconut Lime / Raspberry pack) ships with each delivery while your subscription stays on that pack. If you move to a pack without a gift, or cancel, the gift stops.
  • One free gift per order. Gifts have no cash value and cannot be exchanged for cash or credit.
  • The gift belongs with the pack that qualifies for it. If the qualifying pack is removed from your cart, the gift is removed too. If you are ever charged for a gift by mistake, email us and we'll refund it.

4. Managing your subscription

You can pause, skip a delivery, change your frequency or pack, switch flavors, update your address or payment method, or cancel anytime before your next billing date:

  • Log into your account at account.doingwell.health (or tap Manage subscription on doingwell.health), or
  • Email help@doingwell.health with your name or order number and "Cancel subscription" (or the change you'd like) in the subject line.

Changes and cancellations apply to future orders only. They do not refund or cancel an order that has already been processed or shipped. Canceling ends Founding Insider Club membership, and we may not be able to reinstate it if you resubscribe later.

5. Preorders

If a product is sold as a preorder, your first box cannot be canceled for a change of mind and is non-refundable, as stated on the product page and at checkout. Once it's delivered, the first box guarantee applies.

6. Changes to pricing or terms

We may update prices, purchase options, or subscription terms from time to time. Changes apply to new orders going forward. For active subscriptions we'll give reasonable notice before a material change, and you can always cancel before your next billing date if you don't wish to continue.

7. Legal rights

Nothing in this policy limits any rights you have under applicable consumer protection laws in your country, state, or region.

8. Contact

Email: help@doingwell.health. We're a small team and aim to respond within 1 business day.