Refund policy

Last updated: January 2026

Short version:

Your preorder is non-refundable and cannot be canceled for a change of mind. We always take care of issues like damaged, defective, or lost shipments. For help, email help@doingwell.health.

  1. Preorders are non-refundable

When you purchase during our secret preorder, you are securing a spot in the first production run and joining our founding Insider Club with immediate benefits and giveaways.

Because of this, and because this is a limited first run:

  • Preorders are non-refundable.
  • You cannot cancel your preorder for a change of mind.

We repeat this on the product page and throughout checkout so you know what you are agreeing to before you place your order.

Where local laws require a refund right that is more generous than this policy, we will follow the law in your location.

  1. Returns on opened products

doingwell is a consumable supplement, so we cannot accept returns on opened products.

If something is wrong with your order or the product, email us and we will work with you to make it right, subject to the damaged and defective and shipping policies below.

  1. Damaged or defective products

If your order arrives damaged or you believe there is a defect:

  1. Email us at help@doingwell.health.

  2. Include:

  • Your order number
  • Photos of the product, box, and any visible damage
  • A brief description of the issue

Once we review your claim, we will either:

  • Send a replacement at no extra cost, or
  • Issue a refund, at our discretion

We aim to respond within 1 business day and will process approved replacements or refunds as quickly as possible.

  1. Lost or missing shipments

If your package is lost or never arrives:

  1. Check your tracking link and wait 2–3 days past the expected delivery date, because carriers sometimes scan early or experience delays.

  2. If it still has not arrived, email help@doingwell.health with:

  • Your order number
  • Your shipping address

If tracking confirms the package is lost, or if it clearly never arrives, we will send a replacement or issue a refund. We do not want you to be stuck paying for something you never received.

  1. Shipping address issues

If you need to update your shipping address and your order has not yet begun processing at the warehouse:

  1. Email help@doingwell.health as soon as possible.

  2. Include:

  • Your full name
  • Order number
  • Your new complete shipping address

We will do our best to update it before the package ships. Once your order has shipped, we may not be able to change the address.

  1. Subscription cancellations (after preorder)

Your first preorder box is always non-refundable and cannot be canceled for a change of mind.

After your first box:

  • You are on a recurring subscription at the price shown on our site, with free shipping.
  • You can cancel anytime before your next billing date in your account or by emailing help@doingwell.health.
  • Canceling your subscription will end your Insider Club membership, and we may not be able to add you back later.

At this time, there is no pause feature. To stop charges you must cancel.

  1. Legal rights and local consumer laws

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in your country, state, or region.

Where a local law gives you additional refund, return, or cancellation rights beyond what is written here, we will comply with those legal requirements.

  1. How to contact us

For any questions about refunds, returns, damaged or lost orders, or subscription issues, contact:

Email: help@doingwell.health

We are a small team and aim to respond within 1 business day, especially during launch periods.