Privacy policy

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how DoingWell Inc. (“doingwell,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, place an order, or interact with us through email, SMS, or social media.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the information you provide directly and some information automatically when you use our site.

1.1 Information you provide to us

  • Contact details (such as name, email address, billing address, shipping address, phone number)
  • Account information (such as login details if you create an account)
  • Order and payment details (such as products purchased and transaction amounts; payment card details are processed by our payment providers and are not stored in full by us)
  • Communication history (such as emails, messages, survey responses, support requests)
  • Marketing preferences (such as email and SMS opt-ins)

1.2 Information collected automatically

When you visit our site, we may automatically collect:

  • Device and browser information
  • IP address and approximate location (city, state, country)
  • Pages viewed and actions taken on the site
  • Referring URLs and campaign sources
  • Time spent on pages and general usage patterns

We may use cookies, pixels, and similar technologies to collect this information.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and delivery
  • Provide customer support and respond to your questions
  • Operate, maintain, and improve our website, products, and services
  • Manage your account and subscription (if applicable)
  • Send transactional emails and messages related to your orders (such as confirmations, updates, and shipping notices)
  • Send marketing communications (such as product announcements, special offers, and content) if you have opted in or where permitted by law
  • Analyze performance, trends, and usage to improve our products, site, and customer experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember items in your cart
  • Understand how visitors use our site
  • Improve performance, content, and user experience
  • Support marketing and advertising campaigns

You can manage or disable cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service providers

We share information with trusted third-party providers who help us operate our business, such as:

  • Payment processors
  • E-commerce and subscription platforms
  • Fulfillment centers and shipping carriers
  • Email and SMS providers
  • Analytics and marketing tools
  • Customer support platforms

These providers only receive the information needed to perform their services and are expected to protect your information.

4.2 Legal and safety reasons

We may disclose information if required by law or in good faith belief that such action is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to lawful requests by public authorities
  • Protect our rights, property, or safety, or the rights, property, or safety of our customers or others
  • Enforce our terms and policies or prevent misuse of our services

4.3 Business transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same protections and commitments described in this Policy.

5. Marketing Communications

5.1 Email and SMS

If you join our email list or SMS list, we may send you updates, product information, offers, and content.

You can opt out at any time by:

  • Following the unsubscribe instructions in our emails; or
  • Following the opt-out instructions in our SMS messages; or
  • Contacting us using the information at the end of this Policy.

Opting out of marketing messages will not affect transactional communications related to your orders, account, or required service notices.

6. Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we update or correct your information
  • Deletion: Request that we delete certain information, subject to legal or contractual obligations
  • Restriction: Request that we limit how we use your information in certain situations
  • Objection: Object to certain types of processing, such as direct marketing
  • Portability: Request a machine-readable copy of certain information you have provided

To exercise these rights, contact us using the information below. We may need to verify your identity before responding to your request.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide products and services
  • Fulfill orders and maintain records of transactions
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
  • Support our legitimate business purposes

When information is no longer needed, we will delete it or anonymize it where appropriate.

8. Data Security

We use reasonable physical, technical, and organizational measures to protect your information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your data to a commercially reasonable standard.

9. Children’s Privacy

Our products and site are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can remove it.

10. International Users

We are based in the United States. If you access our site or purchase from outside the US, your information may be transferred to, stored, and processed in the United States or other locations where our service providers are located.

By using our site, you acknowledge that your information may be processed in countries with different data protection laws than your own.

11. Third-Party Links and Services

Our website may link to third-party sites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review the privacy policies of any third-party sites or services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or a notice on our website).

Your continued use of our site or services after changes are posted means you accept those changes.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

DoingWell Inc.
Los Angeles, CA 90048
United States

Email: help@doingwell.health

12. Additional Disclosures for Certain Regions (GDPR, CCPA/CPRA)

Depending on where you live, additional privacy rights may apply under laws such as the European Union/UK General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).

12.1 Legal bases for processing (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process your personal data under one or more of the following legal bases:

  • Contract: To provide our products and services, process your orders, and fulfill our agreements with you.
  • Legitimate interests: To operate, secure, and improve our business, communicate with you, and prevent fraud, where these interests are not overridden by your rights.
  • Consent: For certain marketing communications, cookies, or other processing where we ask for your consent.
  • Legal obligations: To comply with applicable laws, regulations, and legal processes.

12.2 GDPR/UK GDPR rights

If you are in the European Economic Area (EEA), the United Kingdom, or a similar jurisdiction, you may have the following rights (in addition to those described above):

  • The right to object to processing based on our legitimate interests, including profiling.
  • The right to withdraw consent at any time where processing is based on consent.
  • The right to lodge a complaint with a supervisory or data protection authority in your country or region.

To exercise these rights, contact us using the details in the “Contact Us” section. We may need to verify your identity before responding.

12.3 CCPA/CPRA rights for California residents

If you are a California resident, you may have the following rights under CCPA/CPRA:

  • Right to know: Request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for which we use it, and the categories of third parties to whom we disclose it.
  • Right to delete: Request that we delete certain personal information we hold about you, subject to legal exceptions.
  • Right to correct: Request that we correct inaccurate personal information we hold about you.
  • Right to non-discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

We do not “sell” your personal information as that term is traditionally understood, and we do not knowingly “share” personal information for cross-context behavioral advertising in a way that would require an opt-out under CCPA/CPRA. If our practices change, we will update this Policy and provide any required notices.

To submit a request under CCPA/CPRA, you can contact us by email at help@doingwell.health. We may need to verify your identity before responding to your request.