Shipping policy
Last updated: October 2026
1. Where we ship from
Electrolyte and POG orders ship from our fulfillment center in Dallas, Texas. Orders are typically processed and handed to the carrier within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.
2. US shipping options and rates
You'll see these options at checkout for orders shipping within the contiguous United States:
- Free Shipping (Economy): free on every order, delivered in up to about 9 business days
- Standard: $4.99, delivered in about 3–7 business days
- Express: $22.99, our fastest option
Subscriptions ship with Free Shipping (Economy) by default. Delivery times are carrier estimates from the date your order ships and aren't guaranteed.
Orders to Alaska, Hawaii, and US territories are charged the shipping rate shown at checkout.
3. International shipping
We ship to many countries through our international shipping partner, OpenBorder. Available countries, shipping rates, and delivery estimates are shown at checkout. Duties and taxes are calculated and shown at checkout, so there are no surprise fees on delivery. Additional terms for international orders are listed in our Terms of Service.
4. Merchandise
Apparel, bags, and water bottles are made to order by our print partner and ship separately from your electrolyte order, with their own shipping charge shown at checkout and their own tracking email.
5. Tracking your order
When your order ships, you'll receive an email with a tracking link. Tracking can take up to 24 hours to start updating. If you don't see the email, check your spam folder.
6. Address changes
Orders move to our warehouse quickly. If you need to change your shipping address, email help@doingwell.health as soon as possible with your order number and the new address. We'll do our best to update it before the order ships, but once an order has been picked or shipped we can't change it. For subscriptions, update your address in your account at account.doingwell.health before your next billing date.
7. Delayed, lost, or damaged packages
If your package is delayed, allow 2–3 business days past the expected delivery date, since carriers sometimes scan late. If it's marked delivered but you can't find it, check with neighbors, your mailroom, or other entrances.
If it still hasn't arrived, or arrives damaged, email help@doingwell.health with your order number, shipping address, and photos of any damage. If tracking confirms the package is lost, or it clearly never arrived, we'll send a replacement or issue a refund. See our Refund Policy for details.
8. Split shipments
Sometimes items in one order ship separately. You'll get a tracking email for each package, and you won't pay extra shipping for a split we create.
9. Contact
Email: help@doingwell.health. We're a small team and aim to respond within 1 business day.