Short version
Your first box is covered by our 30-day first box guarantee. If the taste isn't for you, we'll swap the flavor or refund the box. Damaged, defective, or lost orders are always taken care of. doingwell is a consumable supplement, so we can't accept returns on opened product. Questions: help@doingwell.health.
1. 30-day first box guarantee
If it's your first order and you don't like the product for taste or preference reasons, we've got you covered.
Eligibility
- Your first order with doingwell (one-time or subscription)
- Contact us within 30 days of delivery
- One box and one claim per customer or household
What we'll do
Email help@doingwell.health with your order number and a sentence on what didn't work for you. We'll either send a different flavor at no cost or refund the product price to your original payment method, whichever you prefer. You don't need to send anything back.
Shipping charges are not refunded. We may ask for basic details to verify a claim, and we reserve the right to decline claims that appear fraudulent or abusive.
2. Returns on opened product
doingwell is a consumable supplement, so we cannot accept returns on opened product outside the first box guarantee. If something is wrong with your order, email us and we'll work with you to make it right under the sections below.
3. Damaged or defective product
If your order arrives damaged or you believe there is a defect (for example, sticks that won't dissolve or taste off compared to a previous order), email help@doingwell.health with your order number, photos of the product, box, and any visible damage, and a brief description of the issue. Once we review your claim, we'll send a replacement at no extra cost or issue a refund. We aim to respond within 1 business day.
4. Lost or missing shipments
Check your tracking link and allow 2–3 days past the expected delivery date, since carriers sometimes scan early or run late. If it still hasn't arrived, email help@doingwell.health with your order number and shipping address. If tracking confirms the package is lost or it clearly never arrives, we'll send a replacement or issue a refund.
5. Order cancellations and address changes
Orders move to our warehouse quickly. If you need to cancel or change the shipping address, email us as soon as possible with your order number. We'll do our best to catch it before it ships. Once an order has shipped, we can't cancel it or change the address, but the first box guarantee and the sections above still apply.
6. Subscriptions
Subscriptions bill automatically at the price and frequency shown at checkout until you cancel. You can skip, change frequency, switch flavors, or cancel anytime before your next billing date from your account at doingwell.health or by emailing help@doingwell.health with "Cancel subscription" in the subject line. Cancellation applies to future orders and does not refund orders that have already shipped. Your first subscription box is covered by the first box guarantee.
7. Presale and preorder items
Some products (for example, new flavors or POG during presale) are sold as preorders. Preorders secure your spot in a limited first run, so they cannot be canceled for a change of mind and are non-refundable, which we state on the product page and at checkout. Once a preorder is delivered, the first box guarantee, damaged or defective, and lost shipment sections above apply to it like any other order.
8. Legal rights
Nothing in this policy limits any rights you have under the consumer protection laws of your country, state, or region. Where local law gives you additional refund, return, or cancellation rights, we follow the law in your location.
Still need help? Contact us at help@doingwell.health — we're a small team and aim to respond within 1 business day.